What is XtraFrame?

XtraFrame is the official broadband channel of the Professional Bowlers Association. In addition to providing on-demand video of the semi-final and final matches from the Lumber Liquidators PBA Tour, XtraFrame offers content not available anywhere else, including selected match play matches and exclusive player interviews.

What do I need on my PC? What do I do if I'm having a problem?

Windows Media Player- Please make sure that you're using the latest version of Windows Media Player. Download the latest version of Windows Media Player from Microsoft.

Video Codecs - If you're having problems viewing video you may need to download and install the necessary codecs (compression software) on top of your Windows Media Player. Download the latest codecs for Windows Media Player from Microsoft.

Mozilla Firefox - If you are using the Firefox browser, you may get an error stating you have an incorrect codec. Most likely, the Windows Media Player plug-in is misconfigured. Either reinstall the plug-in or change the action for the ".asx" file type ("video/x-ms-asx" mime-type) to run Windows Media Player directly.

Firewall Settings

If you have a Firewall (security hardware/software) or any other related security software running on your PC it may affect your access to the site. You should consult the manufacturer's manual or contact them directly regarding the package/hardware configuration.

Improving Stream Quality

  1. Playing the correct Video Stream:

    The quality of stream largely depends on the connection speed you receive from your Internet Service Provider. To test your current connection speed please click here. Streams are encoded for speeds of 384 kpbs and 768 kpbs.

  2. Ensure Player is set correctly:

    1. Open Windows Media Player and choose the 'Tools' Menu or click the arrow in the top right hand corner to see this option
    2. Select 'Options'.
    3. Choose the 'Performance' Tab.
    4. Ensure 'Detect Connection Speed' is set.
    5. Ensure 'Use Default Buffering' is set.

    6. Click 'OK'.

  3. Limitations of broadband:

    Please remember that broadband connections are shared by location. This is due to what is known as the "contention ratio". If many people in your area also have the same product then you may be sharing the same connection with them. For these reasons it may be necessary to sometimes attempt to view clips at a lower quality than you would like.

  4. If you are experiencing choppy video and you have set your Video Streaming Speed to "Standard - Below 256" please try changing your Video Streaming Speed to "High - 256 or above". This may remedy your problem.

  5. Save bandwidth. Other programs and windows you have open will sap bandwidth from the stream.

    1. Close as many other Internet windows or 'peer to peer' programs as possible.
    2. Close as many applications in your service tray (bottom right corner of screen) as possible to conserve RAM.

Technical Support Help Desk

If you are still encountering technical problems then please contact us via e-mail at xtraframe-support@pba.com.

Billing Help Desk

If you have a billing question or would like to cancel your account, please visit ECSuite. If you would like to change your billing information, you may cancel and re-subscribe.